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iTrain is listening to you

iTrain take feedback from our customers seriously. The survey below asks you to rate our services and how important they are to you. We also would like to understand what future projects you may be considering so that we can be preparing now. We shall share survey results with all participants quarterly together our plans to better serve your training and consulting needs. iTrain set out to work in real partnership with our customers. Your time participating to help us to help you is greatly appreciated and will ensure together we meet your organisational and project needs.

Customer Details

The fields marked with * are mandatory

Professionalism

Please tick to show how strongly you agree or disagree with the statement when considering your experience dealing with iTrain . If you have any additional comments please use the comments box at the end of the Professionalism section.

The staff are always helpful
1 2 3 4
Strongly disagree Strongly agree
The staff are competent
1 2 3 4
Strongly disagree Strongly agree
The staff are always friendly
1 2 3 4
Strongly disagree Strongly agree
The staff make you feel like a valued customer
1 2 3 4
Strongly disagree Strongly agree
How important to you is the professionalism of the staff?

Consider how important to you friendliness, competence and helpfulness of staff is when selecting a training and consultancy partner.
1 2 3 4
Extremely unimportant Extremely important

Quality

Please tick to show how strongly you agree or disagree with the statement when considering your experience dealing with iTrain . If you have any additional comments please use the comments box at the end of the Quality section.

iTrain has a good reputation for quality and value
1 2 3 4
Strongly disagree Strongly agree
The quality of the service you receive is good value
1 2 3 4
Strongly disagree Strongly agree
The invoicing and payments process is simple and clear
1 2 3 4
Strongly disagree Strongly agree
How important to you is the quality of the services you receive?

Consider how important to you the quality of the service you receive from all staff and trainers, including the information they supply, is when selecting a training and consultancy partner.
1 2 3 4
Extremely unimportant Extremely important

Ease of doing business with iTrain

Please tick to show how strongly you agree or disagree with the statement when considering your experience dealing with iTrain . If you have any additional comments please use the comments box at the end of the Ease of doing business section.

The continuity of staff is good
1 2 3 4
Strongly disagree Strongly agree
The range of products and services meets your needs
1 2 3 4
Strongly disagree Strongly agree
It is easy to access information and advice
1 2 3 4
Strongly disagree Strongly agree
It is easy to do business with iTrain
1 2 3 4
Strongly disagree Strongly agree
How important to you is the ease of doing business?

Consider how important to you the ease of doing business is when selecting a training and consultancy partner.
1 2 3 4
Extremely unimportant Extremely important

Responsiveness

Please tick to show how strongly you agree or disagree with the statement when considering your experience dealing with iTrain . If you have any additional comments please use the comments box at the end of the Problem solving section.

The responsiveness of handling enquiries is good
1 2 3 4
Strongly disagree Strongly agree
You are confident that a complaint would be recognised
1 2 3 4
Strongly disagree Strongly agree
If you have made a complaint, you were happy with the outcome.

Please skip this question if it does not apply to you.
1 2 3 4
Strongly disagree Strongly agree
The responses you receive answer all elements of your enquiry
2 3 4
Strongly disagree Strongly agree
How important to you is responsiveness to enquiries and problems?

Consider how important to you responsiveness and problem solving is when selecting a training and consultancy partner.
1 2 3 4
Extremely unimportant Extremely important

On time

Please tick to show how strongly you agree or disagree with the statement when considering your experience dealing with iTrain . If you have any additional comments please use the comments box at the end of the Problem solving section.

The speed of response and the service in general is good
1 2 3 4
Strongly disagree Strongly agree
Responses and information are on time to the commitment given by the iTrain team
1 2 3 4
Strongly disagree Strongly agree
How important to you is timeliness?

Consider how important to you speed of response and on time to commitment is when selecting a training and consultancy partner.
1 2 3 4
Extremely unimportant Extremely important

Planning for your future needs

Information you provide in this section will help us bench mark our services against suppliers of similar services, help improve the services and our delivery to match your needs and help us to start planning now to enable you reach you future objectives.

How would you rate the standard of service supplied to you by iTrain against similar services from similar suppliers?
1 2 3 4 5
Significantly below Significantly above

And finally...